Customer Success Manager, Strategic (SaaS)

TL;DR

Customer Success Manager, Strategic (SaaS): Managing a portfolio of high-value enterprise accounts to drive retention and growth within the security and compliance domain with an accent on GRC maturity and executive relationship management. Focus on executing land-and-expand strategies, leading complex enterprise implementations, and aligning product roadmap with strategic customer needs.

Location: Remote (United States)

Salary: $194,000 – $228,000

Company

hirify.global is a Trust Management Platform that helps businesses automate security monitoring and prove compliance with standards like SOC 2, ISO 27001, and HIPAA.

What you will do

• Act as the primary trusted advisor for 5-10 strategic enterprise accounts with 10,000+ employees.
• Lead large-scale implementations and optimizations of the Trust Management Platform across complex organizational structures.
• Build and maintain multi-threaded relationships with C-level stakeholders, including CISOs and CIOs.
• Partner with Account Executives to identify expansion opportunities and execute land-and-expand motions.
• Conduct Executive Business Reviews (EBRs) to align platform capabilities with customer ROI and business outcomes.
• Synthesize feedback from strategic customers to influence the product roadmap.

Requirements

• 10+ years of experience in Customer Success or Account Management for a SaaS company.
• Proven track record supporting enterprise customers with 10,000+ employees.
• Expertise in land-and-expand motions and collaborative growth strategies with sales teams.
• Strong project management skills for coordinating complex, multi-quarter initiatives.
• Executive presence and ability to build trust with C-level stakeholders.
• Must be based in the United States.

Nice to have

• Curiosity and willingness to use AI tools to amplify efficiency and work impact.

Culture & Benefits

• Industry-competitive salary and equity.
• 100% covered employee-only premiums for most medical, dental, and vision plans.
• 16 weeks of paid parental leave for all new parents.
• Matching 401(k) contribution with immediate vesting.
• Flexible PTO policy and health/wellness stipends.
• Remote workspace, internet, and cellphone stipends.