Customer Success Manager (Life Sciences)

TL;DR

Customer Success Manager (Life Sciences): Managing relationships with enterprise clients in the life sciences sector to drive platform adoption and value realization with an accent on strategic account growth and user engagement. Focus on onboarding users, executing business reviews, and collaborating with product teams to improve the customer experience.

Location: US Remote

Salary: $90,000–$105,000 per year

Company

hirify.global provides a platform utilizing data and AI to optimize healthcare information and medical insights globally.

What you will do

• Act as the primary point of contact for enterprise clients, ensuring alignment on strategic objectives and expectations.
• Drive platform adoption and engagement through user training and proactive outreach.
• Conduct regular business reviews to track KPIs, identify growth opportunities, and mitigate risks.
• Analyze program performance metrics to identify trends, gaps, and opportunities for improvement.
• Collaborate with engineering, product, and support teams to resolve client challenges and inform the product roadmap.
• Drive increases in key metrics including MAUs, NPS, CSAT, and ARR.

Requirements

• Must be based in the US
• Bilingual proficiency in Spanish and English is required
• 3+ years of experience in Customer Success, Account Management, or Client Services within an Enterprise SaaS company.
• Experience working within the Life Sciences domain; Medical Affairs or Clinical experience is a plus.
• Proven track record in project management for high-priority accounts.

Culture & Benefits

• Full suite of health insurance options and retirement plans.
• Generous paid time off and pre-planned company-wide wellness holidays.
• Flexible work hours and the opportunity to work from anywhere.
• Health and charitable donation stipends.
• Inclusive workplace with impactful Business Resource Groups.