Care Concierge (Healthcare)

TL;DR

Care Concierge (Healthcare): Handling patient needs within a virtual clinic team with an accent on coordinating appointments, providing treatment information, and managing provider schedules. Focus on delivering white-glove patient experience, troubleshooting support issues, and ensuring smooth clinic operations under HIPAA compliance.

Location: New York, NY - Hybrid schedule with flexibility for nights, weekends, holidays, and hours from 9:00 a.m. to 11:00 p.m. EST including 1 weekend shift per week

Compensation: $40,000 - $50,000 USD

Company

AI-powered virtual care engine partnering with leading health systems like Mayo Clinic and Cedars-Sinai to modernize primary care.

What you will do

• Develop relationships with patients as primary point of contact, onboard them, validate insurance and IDs within SLAs.
• Schedule appointments, follow-ups, and assist with navigation outside the virtual clinic.
• Maintain patient records, communicate proactively with patients, providers, and team.
• Handle multi-channel support (phone, chat, SMS, email), monitor provider schedules, troubleshoot technical issues.
• Initiate outreach for missed appointments and act as liaison between patients and clinical operations.

Requirements

• 1+ years in Healthcare or Hospitality experience.
• Team player in small environment, empathetic, trustworthy, passionate about patient care.
• Organized, flexible, tech-savvy with ability to troubleshoot and communicate via phone, chat, SMS, email.
• Experience with Epic, Salesforce, G-Suite, Jira, Slack.
• High school diploma (associate's/bachelor's in healthcare preferred).

Culture & Benefits

• Hybrid schedule with weekly lunches, stocked fridges, and monthly social events.
• 18 vacation days, 9 company holidays, 5 sick days, 2 personal days, paid parental leave.
• Stock options, 401k, commuter benefits, competitive health/dental/vision insurance.