Customer Experience Journey Specialist (Medtech)

TL;DR

Customer Experience Journey Specialist (Medtech): Managing and optimizing the patient recovery journey for stroke survivors using BCI technology with an accent on funnel oversight and case recovery. Focus on reducing patient leakage, improving conversion rates, and coordinating cross-functional efforts to ensure seamless user experiences.

Location: Remote (Must have US employment eligibility)

Salary: $25–$30 per hour

Company

hirify.global, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services.

What you will do

• Monitor patient progression across the end-to-end journey to ensure timely movement through the funnel.
• Analyze operational data and funnel performance to identify trends and root causes of patient leakage.
• Recover stalled or at-risk cases by removing barriers and coordinating next steps.
• Collaborate with Sales, Clinical, and Support teams to resolve journey gaps and improve handoffs.
• Recommend and implement scalable process improvements to refine workflows and SLAs.
• Ensure data integrity within CRM systems (Salesforce) and case management tools.

Requirements

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field.
• 1–2 years of experience in customer success, sales, or technical support.
• Employment eligibility to work in the United States is required (no visa sponsorship).
• Strong analytical mindset with experience in data tracking and performance metrics.
• Technical aptitude to troubleshoot hardware/software issues with customers.
• Familiarity with Salesforce or similar CRM systems.

Nice to have

• Experience with rehabilitation, stroke care, or medical devices.
• Experience in sales retention or customer lifecycle management.

Culture & Benefits

• Comprehensive insurance coverage (Medical, Dental, Vision).
• 401(k) plan with company match.
• Paid Time Off (PTO) and holidays.
• Life Insurance, LTD, and STD.