Client Support Specialist, Tier 1 (Medtech)

TL;DR

Client Support Specialist, Tier 1 (Medtech): Delivering primary technical support for healthcare clients to ensure seamless patient engagement with an accent on troubleshooting hardware, software, and application issues. Focus on diagnosing complex technical problems across various devices and leveraging AI-powered tools to enhance operational efficiency.

Location: Must be based remotely in the US

Salary: $40,000 – $47,000

Company

hirify.global is an AI-native healthcare company providing precision care technology and patient engagement solutions to health systems globally.

What you will do

• Serve as the primary technical contact for clients via phone and email to ensure a professional experience.
• Diagnose and resolve hardware and software issues for devices including Smart TVs, iPads, and mobile devices.
• Maintain deep product knowledge to understand the impact of technical issues on patients and clinical outcomes.
• Manage the escalation of unresolved issues to higher support levels according to established procedures.
• Integrate AI-powered tools into daily workflows to increase efficiency and problem-solving speed.
• Proactively recommend improvements to existing support processes and systems.

Requirements

• High school diploma or equivalent (College degree preferred).
• General technical proficiency and basic understanding of HTTP response status codes.
• Ability to work assigned shifts, including weekends and holidays, for 365-day support coverage.
• Must be based remotely in the US.
• Strict compliance with information security policies and protection of sensitive data (PHI/ePHI).
• Bilingual proficiency in Spanish is an advantage.

Culture & Benefits

• Generous paid time off and a variety of paid leave programs.
• 401(k) savings opportunities and performance-based incentive plans.
• Full array of health benefits and fitness reimbursement.
• Cell phone subsidy and peer recognition programs.
• Supportive environment with clear opportunities for internal growth and career advancement.