Senior Manager, Workforce Management (Healthcare)

TL;DR

Senior Manager, Workforce Management (Healthcare): Designing and implementing workforce management systems and capacity planning for virtual and home-based medical practices with an accent on scaling complex operational processes and data-driven staffing models. Focus on building WFM infrastructure from the ground up, optimizing real-time intraday performance, and aligning resource allocation with clinical care delivery needs.

Location: Remote (USA)

Salary: $105,000 - $135,000 / year

Company

hirify.global is an all-in-one healthcare company combining insurance, clinical care, and technology to improve the health and well-being of older Americans.

What you will do

• Design and implement WFM systems from scratch, including scheduling models, capacity plans, and staffing ratios for clinical teams.
• Translate high-level strategic goals into operational workflows and redesigned shift structures.
• Own demand forecasting and capacity planning using historical data to align resources with targets.
• Analyze operational trends and build performance dashboards using Google Sheets, Looker, and SQL.
• Monitor real-time intraday performance to ensure SLA attainment and appointment completion targets.
• Collaborate with finance, operations, and clinical leadership to align staffing with budgets and care delivery needs.

Requirements

• 5+ years of experience leading high-impact operational initiatives, preferably in fast-paced startup environments.
• Technical aptitude with WFM systems, Google Sheets, and data analytics.
• Proven ability to lead cross-functional projects through influence and collaboration.
• Must be based in the USA.
• Strong ownership mindset with the ability to operate in dynamic and rapidly changing conditions.

Nice to have

• Ability to perform self-serve data analysis using SQL queries.
• Previous professional experience in the healthcare industry.
• Lean Six Sigma training.

Culture & Benefits

• Comprehensive employer-sponsored health, dental, and vision plans with low or no premiums.
• Generous paid time off and a dedicated parental leave program.
• 401K program and stock options for all employees.
• $100 monthly stipend for mobile or internet expenses.
• Bonus eligibility for the role.