Technical Account Manager (Healthcare)

TL;DR

Technical Account Manager (Healthcare): Proactively enhancing service quality and platform adoption for Long-Term & Post-Acute Care solutions with an accent on technical liaison and client advocacy. Focus on driving infrastructure stability, resolving complex support issues, and mitigating risks associated with platform updates.

Location: Remote (USA). Occasional travel to Mississauga or Salt Lake City offices for onboarding and team events is required.

Salary: $100,000 - $112,000 per year

Company

A leading founder-led health tech company providing a comprehensive platform for long-term and post-acute care provider organizations.

What you will do

• Act as a technical liaison between clients and the organization to facilitate communication and ensure platform adoption.
• Identify and drive improvements to increase the stability and scale of the client's technical infrastructure.
• Manage complex support issues and act as a direct escalation point for high-impact cases.
• Collaborate with Customer Success Managers to conduct periodic meetings and maintain visibility of technical projects.
• Perform root cause analysis and analyze underlying trends to mitigate risks associated with platform updates.
• Provide client feedback to internal product teams and ensure clients have visibility into product roadmaps.

Requirements

• Proven experience as a TAM, Project Manager, or in a similar client-facing technical role.
• Experience managing large customers and resolving complex technical support issues.
• Must be based in the USA.
• In-depth knowledge of the healthcare industry.
• Solid technical background with hands-on experience in digital technologies.
• Strong analytical, problem-solving, and presentation skills.

Culture & Benefits

• Comprehensive benefits package starting from Day 1.
• Retirement plan matching and flexible paid time off.
• Wellness support programs, parental, caregiver, fertility, and adoption support.
• Continuous development support program to nurture innovation.
• Inclusive culture with allyship and inclusion communities.
• Employee recognition programs and a human-first approach accelerated by AI.