Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Driving customer loyalty and adoption of an AI-powered identity platform with an accent on IAM strategy and strategic adoption recommendations. Focus on managing C-level relationships, optimizing product utilization through KPI analysis, and ensuring long-term customer retention.

Location: Hybrid in Singapore

Company

hirify.global provides an AI-powered identity platform that manages and governs human and non-human access to applications, data, and business processes to reduce compliance costs and improve security.

What you will do

• Serve as the primary point of contact and advocate for assigned customers, managing relationships up to C-level executives.
• Develop and execute comprehensive success plans to ensure customers achieve full business value from their hirify.global investment.
• Collaborate with Sales, Product Development, and Support teams to align product roadmaps with customer strategic objectives.
• Monitor and analyze KPI and utilization trends to provide proactive recommendations and mitigate at-risk accounts.
• Deliver educational initiatives and guidance on new product features to maximize adoption.
• Represent the voice of the customer in internal prioritization processes to drive product improvements.

Requirements

• Proven practical experience in Identity and Access Management (IAM), cybersecurity, or compliance.
• Previous experience in Customer Success or Application Portfolio Management within a SaaS organization.
• Strong understanding of cloud architecture and its integration with on-premise IT landscapes.
• Extensive background in IT systems consulting and implementation, specifically identity management solutions.
• Excellent communication skills with the ability to navigate crisis situations and manage triage processes.
• Willingness to travel up to 20% to engage with customers on-site.

Culture & Benefits

• Opportunity to work with a recognized leader in identity security protecting Fortune 500 companies.
• Dynamic environment focusing on AI-powered security solutions.
• Collaborative culture emphasizing proactive problem-solving and service excellence.