UK HR Manager

TL;DR

UK HR Manager: Own the full UK employee experience from onboarding to offboarding with an accent on UK employment law compliance, employee relations, and culture building. Focus on coaching managers, handling performance issues, ensuring HR systems accuracy, and managing London office operations in a fast-growing SaaS contact centre platform.

Location: Hybrid in London, UK. Must be based in/around London with easy access to office near Liverpool Street/Aldgate (2-3 days/week in office). No sponsorship; must have eligibility to work in the UK.

Salary: £40,000 - £50,000

Company

Leading provider of cloud-based contact centre solutions with omnichannel, workforce management, and AI-driven analytics; #1 in Nordics, expanding across Europe.

What you will do

• Own full UK employee lifecycle from onboarding to offboarding, ensuring smooth processes and up-to-date HR systems.
• Serve as go-to HR advisor for UK employees on policies, processes, and daily queries.
• Support performance management, sickness, wellbeing, and employee relations, leading PIPs and collaborating on complex cases.
• Apply UK employment law expertise for compliance, with occasional Dutch team guidance.
• Coach managers on people management and contribute to engagement, wellbeing, and inclusion initiatives.
• Handle reward, payroll, benefits, annual salary reviews, and London office management.

Requirements

• 3+ years in generalist HR/People role
• Fluent English
• Proven UK employment law knowledge
• Independent, proactive, systematic, structured, and results-driven
• Thrives in fast-paced, evolving SaaS environment with autonomy and ownership

Nice to have

• CIPD Level 3 (ideally Level 5) or equivalent
• SaaS experience
• PE/VC-backed organization experience
• Mergers & Acquisitions experience
• Formal HR education
• Small organization (20-100 employees) or standalone HR experience
• Multi-country HR, especially Netherlands

Culture & Benefits

• Flexible hybrid working with work-life balance emphasis (top-rated by Flexa).
• Fun, driven, supportive team with birthday gifts, summer/Christmas parties.
• Excellent development opportunities, market-competitive pay via Mercer benchmarking.
• Strong values: Built on Trust, Stronger Together, Stay Hungry.
• Commitment to diversity, equity, inclusion with improving female representation and partnerships for diverse talent.

Hiring process

• Screening with Talent Acquisition.
• 1st interview with Chief People Officer (optional chat with current UK HR Manager).
• 2nd interview with local Directors.
• Final interview with CEO.