Service Desk Technician (IT Support)

TL;DR

Service Desk Technician (IT Support): Providing Level II technical support and maintaining IT service continuity for the Phoenix office with an accent on endpoint management, SaaS administration, and escalated issue resolution. Focus on managing Google Workspace, Entra ID, and mixed Windows/macOS environments to ensure high system availability.

Location: On-site in Phoenix, AZ

Company

hirify.global is a leading company in the branded merchandise industry, serving Fortune 1000 clients with a focus on personal and professional growth.

What you will do

• Resolve escalated technical issues for Windows and macOS endpoints as the primary onsite escalation point.
• Manage user provisioning and offboarding via Google Workspace and Entra ID.
• Deploy and configure software using NinjaOne or other endpoint management tools.
• Support network printers, conferencing setups, and VPN connectivity.
• Analyze support trends to recommend process or tooling improvements.
• Develop internal knowledge base content and provide mentorship to Level I technicians.

Requirements

• Must be based in Phoenix, AZ (On-site)
• Proven experience in a service desk role.
• Associate’s degree or higher in Computer Science, IT, or equivalent professional experience.
• Proficiency in supporting Windows 11 and macOS in an enterprise environment.
• Hands-on experience with Google Workspace Admin Console and Entra ID/Azure AD hybrid setups.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP).

Nice to have

• Relevant certifications such as CompTIA A+, Google IT Support, or Azure Fundamentals.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Retirement plan with employer contribution.
• Various paid time off programs.
• Short and long-term disability coverage.
• Culture built around personal and professional growth.