Program Management Analyst (AI)

TL;DR

Program Management Analyst (AI/Customer Success): Supporting the Director of Strategic Operations by driving disciplined program delivery, proactive customer engagement, and the creation of product marketing and training content with an accent on customer enablement and operational efficiency. Focus on tracking program milestones, synthesizing data into executive briefings, and developing training resources to accelerate platform adoption.

Location: Remote (United States)

Company

hirify.global is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity.

What you will do

• Track program milestones, deliverables, and timelines to ensure customer commitments are met with quality and on schedule.
• Manage customer relationships through regular check-ins, health monitoring, and satisfaction tracking.
• Develop external training content, user enablement materials, and quick-start guides to drive platform adoption.
• Prepare delivery reports, dashboards, and executive-level briefing materials for senior leadership.
• Coordinate cross-functional resources and internal stakeholders to identify and resolve customer issues and delivery risks.
• Maintain an accurate library of product marketing materials as the AI platform evolves.

Requirements

• Minimum 5 years of professional experience in program management, customer success, or service delivery.
• Proven experience directly engaging with external customers in a delivery or enablement capacity.
• Ability to track and manage multiple concurrent program activities and milestones across cross-functional teams.
• Strong experience developing professional customer-facing materials, training guides, and use case collateral.
• Bachelor's degree in business administration, communications, information systems, or a related field.
• Must be based in the United States.

Nice to have

• Experience supporting delivery or customer success within federal, defense, or intelligence community sectors.
• Experience with SaaS platforms in technology, AI/ML, or data analytics environments.
• Knowledge of FedRAMP, DoD Impact Levels (IL4/IL5/IL6), or federal acquisition processes.
• Professional certifications such as PMP, CAPM, or Certified Customer Success Manager (CCSM).
• Ability to operate effectively in a high-growth, fast-paced startup or scale-up environment.

Culture & Benefits

• Remote work arrangement.
• Opportunity to work with a public company (NYSE: BBAI) at the forefront of AI-powered decision intelligence.
• Engagement with high-profile government and commercial stakeholders.