Manager, Sales Support Specialists (SaaS)

TL;DR

Manager, Sales Support Specialists (SaaS): Centralizing and optimizing the Sales Support function across APJ and EMEA with an accent on standardized execution and equitable resource distribution. Focus on building a data-driven culture to optimize sales processes and transforming support for complex sales cycles.

Location: Remote, must be based in the UK or Ireland

Company

hirify.global is a global communications platform that empowers businesses to create personalized customer experiences using innovative AI-driven solutions.

What you will do

• Directly manage and lead a regional team of Sales Support Specialists, providing guidance and professional mentorship.
• Standardize regional playbooks for tasks, tickets, and deal-related workflows to ensure global consistency.
• Analyze team utilization and performance metrics to make data-driven resourcing decisions.
• Optimize the alignment between support specialists and Account Executives for high-priority deals.
• Collaborate with the Chief of Staff and cross-functional Ops teams to resolve bottlenecks in the sales workflow.

Requirements

• 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
• 2+ years of direct people management experience focused on coaching and development.
• Technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
• Strong analytical skills to track team capacity, SLAs, and utilization rates.

Nice to have

• Experience managing remote or distributed teams across EMEA and/or APJ.
• Proficiency in Spanish, French, or German.
• Direct Sales experience as an Account Executive or equivalent.

Culture & Benefits

• Remote-first work environment with a strong culture of global inclusion.
• Competitive pay and a retirement savings program.
• Generous time off, including ample parental and wellness leave.
• Comprehensive healthcare benefits.
• Opportunities for occasional travel to participate in project or team in-person meetings.