Customer Success Manager (Global Employment & EOR)

TL;DR

Customer Success Manager (Global Employment & EOR): Proactively manage customer relationships and drive adoption of our EOR platform with an accent on handling escalations, conducting enablement sessions, and cross-functional collaboration. Focus on leveraging data insights to resolve issues, ensure retention, and improve customer health processes.

Location: Remote (permanent work from home), Monday to Friday 8:30 AM to 4:30 PM AMER Time Zone. Proficiency in written and spoken English required.

Company

SaaS platform specializing in global employment and Employer of Record (EOR) services.

What you will do

• Proactively manage a portfolio of customers, nurturing relationships and ensuring high engagement and satisfaction.
• Handle customer inquiries, health cases, escalations, and conduct enablement sessions, product demos, and calls.
• Collaborate cross-functionally with Sales, Support, Product, Marketing, and Treasury to resolve issues and maximize platform value.
• Use data-driven insights to advocate for customers, identify process improvements, and drive retention in churn-risk situations.
• Act as primary point of contact for internal teams and stay updated on product and industry trends.

Requirements

• Minimum 2+ years in Customer Success, Account Management, or quota-carrying role, preferably in SaaS/tech.
• Proven track record managing multiple customer relationships and driving success initiatives.
• Exceptional verbal/written communication, interpersonal skills, analytical mindset, and cross-functional collaboration.
• Strong organizational skills, ability to thrive in fast-paced environment, and passion for customer advocacy.
• Experience in global employment with EORs.
• Reliable home internet connection.

Nice to have

• Experience in HR industry and multi-country employment practices.
• Business proficient in Spanish or Portuguese.
• Proficiency in Zendesk, Asana, Notion, Slack.

Culture & Benefits

• Dynamic, collaborative Customer Success POD focused on innovation, continuous learning, and customer satisfaction.
• Permanent remote work from home with immediate hiring.
• Fast-paced environment valuing unique contributions, growth, and cross-functional teamwork.

Hiring process

• Complete application with assessment questions, technical check, and voice recording.
• Hourly pay rate based on application performance; full submissions prioritized.