Customer Success Specialist

TL;DR

Customer Success Specialist (SaaS): Own customer enablement function, drive adoption and deepen product value post-implementation with an accent on proactive engagement and relationship building. Focus on delivering training sessions, developing self-serve resources, tracking adoption signals, and supporting strategic customer programs.

Location: Fully remote US (not hiring in AK, HI, IA, ME, MS, NM, WV)

Company

hirify.global is the industry leader in science-backed hiring solutions powered by ethical AI, featuring video interviewing, assessments, and conversational AI for over 1200 global customers.

What you will do

• Own customer enablement by building training sessions, product walkthroughs, educational programs, and self-serve resources from onboarding to advanced adoption.
• Partner with Product, CS, and Solution Engineering to translate platform capabilities into customer value and track adoption signals for proactive outreach.
• Serve as proactive point of contact for broader customer base, building relationships, identifying risks or opportunities, and routing to appropriate resources.
• Participate in Customer Advisory Board and Executive Sponsor Program, sustaining connections and supporting senior customer engagements.

Requirements

• 2–5 years in customer-facing role, energized by customer interaction, proactive by nature, and comfortable with ambiguity.
• Strong communication with confidence and warmth for both executives and practitioners.
• Curious about the product, able to teach it deeply, with reliable follow-through.
• Background in Customer Success, Account Management, Training/Enablement, or Solution Engineering with B2B SaaS focus.
• Work from home in distraction-free environment in US (excluding AK, HI, IA, ME, MS, NM, WV), able to attend virtual video meetings.

Culture & Benefits

• Embody H.E.A.R.T. core values: Hero for Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, Take Action.
• Work-from-home role with BYOD policy using Google User Enrollment to separate work and personal data.
• Greenfield opportunity to build and own customer enablement function with direct access to Chief Evangelist and high visibility.
• Equal opportunity employer committed to inclusion and non-discrimination.