Customer Success Manager, Europe (Emerging Markets)

TL;DR

Customer Success Manager, Europe (Emerging Markets): Partner with mid-market customers across emerging EMEA to drive hirify.global adoption, elevate research maturity, and own full renewals with an accent on consultative education, strategic advisory, and expansion opportunities. Focus on tailoring research guidance, leading executive business reviews, scaling workflows across teams, and tying usage to business outcomes.

Location: UK, Ireland, Portugal, Spain, or Netherlands

Compensation: €61K - €72K

Company

Series B-funded startup building the leading user research platform for product teams worldwide.

What you will do

• Support customers in adopting hirify.global, advise on research methodologies, study design, recruitment, and analysis across maturity levels.
• Own post-sale relationships, renewals, pricing, negotiation, and forecasting for mid-upper commercial book in emerging EMEA.
• Drive adoption depth, feature utilization, and engagement across teams and organizational levels.
• Identify expansion opportunities, qualify upsells, and partner with AMs/AEs on commercial motions.
• Provide executive guidance to senior stakeholders on integrating continuous research into product processes.
• Lead Executive Business Reviews showcasing value, impact, and next steps; act as Voice of Customer to inform product roadmap.

Requirements

• Location: Must be based in UK, Ireland, Portugal, Spain, or Netherlands
• 3+ years in Customer Success, Strategic Account Management, or Consulting in B2B SaaS.
• Experience supporting enterprise or mid-market customers, ideally product/design/research audiences.
• Strong history owning renewals and driving retention.
• Research-savvy with ability to guide workflows; teacher mindset for complex concepts.
• Analytical, executive presence, startup-ready, and operationally strong.

Nice to have

• Background in UX research, product design, or behavioral science.
• Prior experience supporting research, design, or product teams.

Culture & Benefits

• Fully remote global team across 35+ countries with flexible schedule and time off.
• Comprehensive health insurance (100% premium paid), mental health care, life/disability insurance.
• 16 weeks paid family leave, $500/month flexible benefits, $1,500 remote setup fund.
• Meaningful equity, company retreats, new MacBook, Bonus.ly recognition, SWAG.
• Open transparent culture with coffee chats, all-hands, virtual social events.