Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of healthcare customers to drive satisfaction, retention, and growth with an accent on product adoption and ROI delivery. Focus on establishing trusted advisor relationships with executive stakeholders and diagnosing barriers to value realization.

Location: Remote (Fully distributed across the US and internationally)

Company

hirify.global is a provider credentialing and network monitoring platform utilizing AI and Salesforce to optimize operations for healthcare organizations.

What you will do

• Manage customer relationships from implementation hand-off through renewal to ensure long-term retention.
• Lead Quarterly Business Reviews (QBRs) with executive-level stakeholders to demonstrate ROI and align on business objectives.
• Develop deep product expertise to advise customers on best practices and drive product adoption.
• Proactively identify customer risks and develop remediation plans to recover challenging accounts.
• Collaborate cross-functionally with Product, Solutions, and Support teams to enhance the customer experience.
• Act as the voice of the customer by collecting and communicating product requests to internal development teams.

Requirements

• 3+ years of experience in customer success or account management, specifically within an enterprise SaaS environment.
• Proven track record of partnering with C-level, VP, and Director-level clients.
• Strong understanding of technical concepts to guide customers through implementation and solutions.
• Excellent interpersonal and communication skills for phone, web conference, and written interactions.
• Bachelor's degree in a related field or equivalent proven professional experience.

Nice to have

• Deep knowledge of Salesforce, including custom configurations and integrations.

Culture & Benefits

• Fully distributed remote work environment.
• Comprehensive Health, Vision, and Dental insurance plans.
• Unlimited PTO.
• New Apple equipment provided.
• Startup equity as part of the compensation package.