Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of B2B customers to drive retention and long-term value realization with an accent on renewals and product adoption. Focus on executing renewal strategies, mitigating churn risk using data-driven insights, and aligning success metrics with stakeholder business outcomes.

Location: Hybrid in Chicago, IL (Office presence required Tuesday, Wednesday, and Thursday)

Salary: $81,000 – $94,000 (OTE)

Company

hirify.global is a customer operations platform built for B2B complexity, coordinating customer conversations for over 9,000 companies including Uber Freight and Stripe.

What you will do

• Own the end-to-end lifecycle for a book of business, driving renewals through proactive planning and negotiation.
• Develop and execute renewal strategies 90–120 days in advance, identifying risks early.
• Build strong relationships with key stakeholders to align on measurable success metrics.
• Monitor product usage and engagement to address adoption gaps and ensure ROI.
• Lead strategic business reviews to reinforce value and surface growth opportunities.
• Mitigate churn risk using data-driven insights and advocate for customer needs internally.

Requirements

• 1-2+ years of experience in Customer Success or Account Management within a B2B SaaS environment.
• Proven track record of owning renewals and retention metrics.
• Strong commercial instincts and comfort leading contract negotiations.
• Ability to interpret usage data and translate it into actionable strategies.
• Excellent communication and stakeholder management skills.
• Must be based in or able to work from the Chicago office on Tuesdays, Wednesdays, and Thursdays.

Culture & Benefits

• Competitive salary and equity options in a post-series D company.
• Private health insurance with no-cost plan options.
• Flexible time off policy, paid parental leave, and Winter Break (closed between Christmas and New Year).
• Focus Fridays and additional Wellness Days on months without holidays.
• $100 monthly lifestyle stipend for fitness, health, and wellness.
• Mental health support via Workplace Options and family planning support via Maven.