Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing enterprise-level client relationships and ensuring maximum value from AI-driven pricing solutions with an accent on account health, retention, and strategic growth. Focus on designing joint success plans, delivering executive business reviews, and driving account expansion within B2B sectors.

Location: Must be based in the UK or Germany

Company

AI-driven pricing and revenue solutions provider helping B2B companies eliminate pricing anxiety and maximize revenue through precision and clarity.

What you will do

• Build and manage strong relationships with C-level executive stakeholders.
• Own customer health, including contract renewal rates and gross revenue retention.
• Create annual joint success plans to outline objectives, metrics, and timelines.
• Plan and deliver quarterly business reviews (QBRs) with key decision-makers.
• Conduct workshops to recommend workflow and process changes to maximize product value.
• Drive account expansion by identifying new opportunities and collaborating with sales resources.

Requirements

• 3-5+ years of experience in customer success or account management.
• Proven track record of managing and renewing enterprise-level accounts.
• Experience engaging with C-suite executives and providing consultative support.
• Experience supporting multiple SaaS products within a single account.
• Must be based in the UK or Germany.

Nice to have

• Background in B2B manufacturing and distribution.
• Experience with SAP ERP platforms or Salesforce Revenue Cloud.

Culture & Benefits

• Remote or hybrid work schedule based on team and personal preferences.
• Generous Paid Time Off (PTO) policy and monthly "Zen Days" for recharging.
• Comprehensive parental leave.
• Volunteer Time Off (VTO) policy to contribute to local communities.