Customer Success Manager (IL)

TL;DR

Customer Success Manager (HR AI SaaS): Collaborating with enterprise customers to deploy and optimize AI-powered talent orchestration platform, defining rollout strategies, success metrics, and driving product adoption. Focus on influencing change management, building executive relationships, and achieving KPIs like usage, renewals, and expansions.

Hybrid: Tel Aviv office 3 days per week, willingness to travel internationally 1-2 times per quarter.

Company

Revolutionary startup building AI platform for workforce transformation, with offices in Tel Aviv, New York City, and London.

What you will do

• Work closely with customers to define long-term rollout strategies, success metrics, and business impact.
• Drive adoption of best practices and change management to optimize product utilization.
• Build high-trust relationships with HR, IT, business, and executive teams.
• Collaborate with internal teams (Sales, Product, Engineering, Support) on implementations and expansions.
• Lead quarterly business reviews, forecast risks, and problem-solve independently.
• Conduct face-to-face workshops and presentations at customer sites.

Requirements

• Fluent English (spoken and written) – mandatory
• Work from Tel Aviv office 3 days per week
• Willingness to travel internationally at least once per quarter
• 4–7 years in customer management role
• Experience with enterprise SaaS or software solutions
• Familiarity with HR and AI products
• Strong product knowledge, communication, presentation, and influence skills
• Project management and problem-solving abilities
• Data-driven mindset

Nice to have

• Account management experience
• Understanding of HR software (HRIS, HCM, ATS, LMS/LXP)

Culture & Benefits

• Diverse and inclusive workforce with focus on unique perspectives.
• Global team emphasizing collaboration, innovation, and curiosity.
• Equal Opportunity Employer.