Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Supporting and enabling leading security organizations worldwide with an accent on product adoption, technical onboarding, and solution design. Focus on driving customer success metrics, managing technical escalations, and influencing the product roadmap based on customer feedback.

Location: Tel Aviv

Company

hirify.global is a fast-growing cybersecurity company focused on stopping the exploitation of vulnerabilities across hybrid environments.

What you will do

• Serve as the primary technical point of contact for assigned accounts to guide onboarding and product adoption.
• Design tailored solutions by understanding customer use cases and business goals to optimize platform configuration.
• Provide proactive technical guidance, best practices, and roadmap insights to ensure account health.
• Collaborate with Support, Product, and Engineering teams to resolve technical blockers and manage escalations.
• Act as the voice of the customer by surfacing feedback and usage insights to influence product development.
• Own technical KPIs, including time-to-value and overall customer satisfaction.

Requirements

• 5+ years of experience in technical account management or solutions engineering, preferably in SaaS.
• Strong technical background with proficiency in APIs, integrations, and data flows.
• Proven ability to translate complex technical conversations into actionable guidance for customers.
• Experience working cross-functionally with engineering and product teams.
• Strong relationship management skills for both executive stakeholders and technical users.
• Familiarity with CRM tools and helpdesk/ticketing systems.

Nice to have

• Experience in customer onboarding.
• Technical writing skills.
• Experience delivering workshops or webinars.

Culture & Benefits

• Opportunity to work in one of the fastest-growing companies in the cybersecurity industry.
• Collaboration with a high-caliber team backed by top-tier VCs like Sequoia and Menlo Ventures.
• Impactful work focused on a critical security mission.
• Dynamic environment with a balance of professional challenge and team fun.