Account Supervisor (Healthcare)

TL;DR

Account Supervisor (Healthcare): Managing day-to-day client services for payer communications and patient support programs with an accent on pharmaceutical and biotech brand strategy. Focus on ensuring high-quality deliverables, maintaining client relationships, and optimizing patient access and affordability.

Location: Chicago, Illinois, United States

Company

hirify.global is an empathetic patient-focused agency providing scientific and market access expertise for pharmaceutical and biotech clients.

What you will do

• Serve as the primary day-to-day contact for payer and patient support clients to ensure satisfaction and retention.
• Develop payer-focused tools such as access resources, reimbursement guides, and pull-through materials.
• Guide patient support and HUB communications, including enrollment materials, onboarding journeys, and adherence content.
• Manage project execution, budgets, and timelines across multiple workstreams to ensure on-time and on-strategy delivery.
• Supervise and mentor junior account staff, providing direction and feedback on priorities and deliverables.
• Identify organic growth opportunities within existing accounts and support new business research and pitching.

Requirements

• Bachelor’s degree in marketing, communications, life sciences, health policy, or a related field.
• 4–6 years of account management experience in healthcare communications, market access, or patient support agencies.
• Solid understanding of reimbursement pathways, PA/appeals, HUB services, and copay programs.
• Proven ability to manage project budgets and competing priorities in a fast-paced environment.
• Experience supervising or mentoring junior team members within an agency setting.
• Proficiency in Microsoft PowerPoint and Excel.

Culture & Benefits

• Inclusive and collaborative culture based on respect and professionalism.
• Opportunity to work with a fluid, agile, and highly energized team of experts.
• Focus on driving true value for patients to gain access to new medicines.
• Equal employment opportunity environment.