Customer Success Executive (AI)

TL;DR

Customer Success Executive (AI Healthcare): Implementing and scaling generative AI solutions within healthcare systems with an accent on clinical workflow integration and stakeholder management. Focus on driving adoption, managing post-sale delivery, and optimizing patient care outcomes in real-world clinical environments.

Location: Must be based in the South East United States (Onsite at client locations)

Company

hirify.global is a leading generative AI company developing safety-focused LLMs specifically for the healthcare industry to transform patient outcomes.

What you will do

• Act as a forward-deployed lead, spending multiple days per week onsite at client healthcare systems.
• Own post-sale delivery, including workflow discovery, solution configuration, and rollout across clinical operations.
• Build trusted relationships with clinical, operational, and IT leaders to ensure measurable success and adoption.
• Train nursing and healthcare staff on the effective use of AI solutions to ensure sustained operational success.
• Collaborate with internal product and engineering teams to relay client feedback and influence the product roadmap.
• Establish and track metrics for patient care outcomes, team adoption rates, and operational efficiencies.

Requirements

• Bachelor’s degree from an accredited university.
• 5+ years of health systems experience in customer success, account management, or project management.
• Proven experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Strong understanding of clinical workflows and healthcare regulatory requirements.
• Ability to satisfy client-specific credentialing, including drug screening and vaccinations.
• Ability to travel 25-50% of the time, including overnight or out-of-state trips.

Nice to have

• Experience deploying or scaling AI, digital health, or enterprise SaaS in healthcare settings.
• Background in healthcare consulting, transformation initiatives, or system-wide implementations.
• Experience presenting outcomes and best practices at executive forums or conferences.

Culture & Benefits

• Opportunity to work with a world-class team of AI pioneers, physicians, and researchers from top global institutions.
• Be part of a high-growth startup recently valued at $3.5B and backed by leading investors like a16z and CapitalG.
• Work on a category-creating platform designed to reinvent healthcare with a safety-first approach.