Client Service Manager (Healthcare)

TL;DR

Client Service Manager (Healthcare AI): Managing product utilization and patient-centered care outcomes at a VA hospital with an accent on nurse engagement and system adoption. Focus on coordinating clinical workflows, managing system configuration projects, and driving operational excellence in a government healthcare setting.

Location: Onsite at the Miami, FL VA hospital location

Salary: $65,000 - $75,000 base plus annual bonus potential

Company

GW RhythmX is an AI-native intelligence company that unites clinical insight and patient engagement to help health systems deliver precise care.

What you will do

• Manage relationships with nursing staff, hospital administrators, and key client contacts.
• Drive product utilization and nurse engagement to improve patient-centered care outcomes.
• Serve as the primary point of contact for hardware and software issues on the Patient Engagement Platform.
• Lead projects for system content and configuration requests.
• Develop and execute strategic clinical outcomes achievement plans.
• Deliver training programs and facilitate participation in research.

Requirements

• Bachelor’s Degree or 4-6 years of military work experience.
• Previous experience working within a hospital or healthcare environment is required.
• Must be willing to submit to a federal government background check and regular drug testing.
• Ability to meet client-specific requirements, including immunizations and screening.
• Flexibility in schedule, including occasional weekend availability.
• Occasional travel to Bethesda, MD headquarters.

Nice to have

• Clinical experience.
• Previous project management and training experience.
• Military background (veterans encouraged to apply).

Culture & Benefits

• Comprehensive health benefits, 401(k) savings opportunities, and incentive plans.
• Generous paid time away from work and various paid leave programs.
• Internal education programs, fitness reimbursement, and cell phone subsidy.
• Casual office environment with snacks, drinks, and peer recognition programs.
• Unique perks such as pet insurance and health advocacy programs.