Renewal Account Manager (SaaS)

TL;DR

Renewal Account Manager (SaaS): Managing and negotiating contract renewals to ensure customer retention and revenue growth with an accent on financial analysis and stakeholder management. Focus on optimizing renewal rates, mitigating churn risk, and aligning contract terms with business objectives.

Location: USA (Hoboken, NJ or Remote)

Company

hirify.global is a global software leader specializing in AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety.

What you will do

• Negotiate contract terms and pricing to retain customers and grow revenue through annual increases or product additions.
• Analyze financial reports and contractual documents to lead informed renewal discussions.
• Collaborate with Suite Account Managers, Account Executives, TAMs, and Finance to represent the company's best interests.
• Track and report on renewal metrics and client retention using Salesforce and Excel.
• Identify risk areas and develop strategic recommendations to minimize customer churn.
• Develop counter-offer strategies based on deep knowledge of competitors and hirify.global products.

Requirements

• Bachelor's degree in IT, Business Administration, or equivalent experience.
• 4+ years of experience in contract negotiation.
• 4+ years of experience in contact center or service delivery.
• Direct experience with SaaS billing models.
• Proficiency in Salesforce and Microsoft Office (PowerPoint, Excel).
• Ability to effectively communicate with C-level stakeholders (CEOs, CTOs, CFOs).

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• Previous experience in Account Management or Sales.

Culture & Benefits

• Fast-paced, collaborative, and creative environment within a market-leading global company.
• Extensive internal career growth opportunities across multiple roles and domains.
• Opportunity to work with top-tier talent in an innovation-driven atmosphere.
• Inclusive culture as an equal opportunity employer.