Experience Strategist (CX)

TL;DR

Experience Strategist (CX): Translating complex customer signals into actionable directions for enterprise experience teams with an accent on VOC data synthesis and journey transformation. Focus on structuring ambiguous problems, connecting customer outcomes to business impact, and developing CX measurement approaches.

Location: Remote in the United States (flexible setup with potential hybrid collaboration opportunities)

Salary: $78,400 – $107,800 per year

Company

hirify.global is recruiting on behalf of a partner company specializing in enterprise experience design and research.

What you will do

• Synthesize VOC data, research findings, and operational metrics into structured insight narratives and opportunity areas.
• Translate customer and market signals into actionable recommendations to address experience gaps and priorities.
• Apply experience strategy frameworks (desirability, feasibility, viability) to structure and prioritize challenges.
• Develop CX measurement approaches, defining hypotheses and success metrics tied to customer outcomes.
• Align experience insights with strategic business goals, financial outcomes, and operational performance.
• Collaborate cross-functionally to prepare and document outputs from strategic working sessions.

Requirements

• 3–5 years of experience in experience strategy, customer insights, CX analytics, or human-centered research.
• Bachelor’s degree in social sciences, psychology, anthropology, business, or market research.
• Must be based in the United States.
• Strong skills in synthesis, problem structuring, and storytelling to translate complex inputs into clear insights.
• Ability to perform light data analysis and create basic visualizations.
• Working knowledge of CX metrics such as NPS, CSAT, or journey-based metrics.

Nice to have

• Experience in healthcare or other highly regulated industries.
• Experience working within large-scale enterprise environments.

Culture & Benefits

• Competitive salary with eligibility for bonus incentives.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement savings plan.
• Paid time off including holidays, vacation, sick leave, and volunteer time.
• Paid parental and caregiver leave.
• Flexible remote work setup and access to professional development resources.