Director, Account Management (Healthcare)

TL;DR

Director, Account Management (Healthcare): Leading and scaling the payer partnership strategy for a tech-enabled primary care organization with an accent on Medicaid and Medicare strategic relationships. Focus on building a high-performing account management function, driving multi-state growth, and optimizing partner performance within value-based care environments.

Location: Remote (Must be authorized to work in the United States and be based in the U.S.)

Salary: $165,000

Company

Tech-enabled primary care organization serving underserved populations through partnerships with health plans and providers.

What you will do

• Lead and scale the payer partnership strategy across California and emerging markets including New York, Maryland, and Washington.
• Own a portfolio of strategic health plan relationships across Medicaid and Medicare lines of business (CalAIM, ECM, D-SNP).
• Build and develop the Account Management team, defining segmentation, ownership models, and a repeatable playbook.
• Serve as the executive relationship owner for high-priority partners, leading QBRs and long-term growth planning.
• Drive retention, renewal, and expansion across geographies, populations, and product lines.
• Ensure performance against contract requirements and KPIs, translating data into executive-level action plans.

Requirements

• 9-10+ years of experience in payer/provider partnerships, account management, or managed care.
• 3-5+ years of leadership experience building functions in a high-growth environment.
• Deep expertise with Medicaid managed care (Medi-Cal strongly preferred).
• Experience with Medicare or D-SNP programs.
• Must be authorized to work in the United States.
• Strong operational and financial acumen in value-based care environments.

Nice to have

• Experience with CalAIM (ECM / Community Supports).
• Experience managing complex, multi-market payer partnerships.

Culture & Benefits

• Annual performance bonus program up to 15% of base salary and equity compensation.
• Comprehensive medical, dental, and vision benefits.
• 401k plan.
• Flexible PTO policy and $1,000 home office stipend.
• Opportunity for rapid career progression within a scaling organization.