Account Manager Lead (Enterprise)

TL;DR

Account Manager Lead (Enterprise AI): Leading a team of Enterprise Account Managers to drive post-sales excellence, customer retention, and revenue expansion within the North American market with an accent on AI-powered workflows and strategic account growth. Focus on scaling the Enterprise post-sales playbook, implementing AI agents into customer operations, and managing high-value executive relationships.

Location: Remote within the U.S. (ability to operate between GMT-4 and GMT-7 timezones required). Option to work from the San Francisco office.

Company

hirify.global is an AI research and product company transforming how we interact with technology through advanced AI voice models and platforms.

What you will do

• Lead, coach, and develop a high-performing Enterprise Customer Success team, owning quota performance and retention.
• Manage priority accounts directly as a player-coach, modeling best-in-class success practices.
• Drive revenue outcomes by building a culture focused on rigorous cross-selling and account growth.
• Design and implement repeatable playbooks for renewals, upsells, and AI agent adoption.
• Build and maintain executive-level relationships across priority Enterprise accounts.
• Influence the product roadmap and revenue strategies by representing the voice of the customer to leadership.

Requirements

• 8+ years of experience in Account Management or Customer Success within SaaS, specifically with Enterprise accounts.
• 3+ years of direct people leadership experience managing senior AMs/CSMs and driving team quotas.
• Proven track record of exceeding revenue targets and NRR goals.
• Deep AI fluency and experience using AI tools in daily professional workflows.
• Must be based in the U.S. and able to operate between GMT-4 and GMT-7 timezones.
• Expertise in post-sales methodologies, ROI storytelling, and executive alignment.

Nice to have

• Hands-on experience with tools such as Salesforce, Gong, Sigma, and Pylon.

Culture & Benefits

• Innovative culture at a generational AI company pushing technological boundaries.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for social travel to meet colleagues.
• Annual company-wide offsite in diverse international locations.
• Monthly co-working stipend for employees not located near main hubs.