Concierge - Call Center (Healthcare)

TL;DR

Concierge - Call Center (Healthcare): Providing administrative and coordination support for clinical and wellness programs with an accent on member eligibility, scheduling, and technical assistance. Focus on optimizing member experience through efficient navigation of virtual services and precise record management.

Location: Remote (Must be based in the United States)

Salary: $18/hour

Company

hirify.global (ASH) provides managed services to enhance the experience and coordination of clinical, virtual, and fitness-related programs.

What you will do

• Handle inquiries via phone, email, and chat with professional courtesy and professionalism.
• Verify program eligibility and provide accurate information to members using approved resources.
• Coordinate and schedule recurring appointments, managing licensure requirements and time zones.
• Provide technical support and guide participants through pre-visit requirements and online access.
• Determine member cost shares and facilitate the collection of necessary payments.
• Maintain confidential and thorough records in compliance with legal and organizational privacy standards.

Requirements

• High School Diploma or GED certificate.
• 1 year of experience in Call Center or Customer Service operations, preferably in healthcare.
• Proficiency in MS Office, including Outlook, Word, Excel, and SharePoint.
• Ability to learn and utilize multiple internal and external platforms and tools.
• Must be based in the United States with a stable internet connection (minimum 50 down/10 up Mbps).

Nice to have

• 3 years of general office experience, including administrative support and project management.

Culture & Benefits

• Full remote work-from-home (WFH) environment.
• Company-provided technology equipment for the designated work area.
• Professional environment focused on healthcare accessibility and member wellness.
• Equal Opportunity/Affirmative Action employer policies.