Strategic Account Executive 4 (Retail)

TL;DR

Strategic Account Executive 4 (Retail): Leading relationships with enterprise Communications platform customers to protect and grow Twilio's business with an accent on consultative sales and analytical account development. Focus on driving revenue growth, managing large-scale global accounts, and collaborating across cross-functional teams to deliver tailored communication solutions.

Location: Remote (US). Not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC

Salary: $132,192 - $183,600

Company

A global leader in communications platforms empowering businesses to craft personalized customer experiences.

What you will do

• Manage and expand high-value Retail customer accounts.
• Execute account strategies to deliver revenue, gross margin, and profit results.
• Partner with product, finance, and support teams to identify new revenue opportunities.
• Lead consultative sales cycles based on deep discovery and customer needs.
• Maintain accurate sales pipelines and forecasts using Salesforce.
• Serve as a subject matter expert on industry trends for the GTM organization.

Requirements

• 5+ years of sales experience, with at least 1 year in major or strategic accounts.
• Expertise in managing quantitative and analytical products for customers.
• Proven track record of delivering revenue for large-scale enterprise customers.
• Experience with business forecasts and financial models.
• Bachelor’s Degree or equivalent experience.
• Excellent verbal and written communication skills.

Nice to have

• Experience with CPaaS, SMS aggregators, carriers, or global communication platforms.
• Success negotiating agreements specifically within the Retail vertical.
• Domain expertise in DevOps, Fintech, advertising, or investment banking.
• Selling experience in Software, SaaS, or PaaS.

Culture & Benefits

• Remote-first work culture promoting global inclusion and connection.
• Competitive pay and commission eligibility.
• Comprehensive health care insurance and retirement savings program (401k).
• Generous time off, including paid sick, personal, and parental leave.
• Participation opportunities in Twilio’s equity plan.