Senior Service Delivery Manager

TL;DR

Senior Service Delivery Manager (Benefits Administration): Managing client relationships and ensuring delivery quality for cloud-based benefits administration platform with an accent on strategic partnerships, system configuration, and proactive consulting. Focus on coordinating internal teams for deliverables, leading client meetings, and advocating client needs throughout the product lifecycle.

Location: Remote across the US, standard hours 8am-5pm Central Time

Salary: $90,000-$120,000 + 15% annual bonus

Company

Cloud-based benefits administration platform serving thousands of companies nationwide from Chicago.

What you will do

• Manage assigned client relationships to ensure delivery quality, timeliness, and reflection of core values.
• Develop strategic and operational relationships with clients and coordinate with internal teams for deliverables like system configuration and testing.
• Lead client meetings, provide proactive consulting on best practices, and train on system features.
• Research issues, recommend enhancements, and advocate client needs across product lifecycle.
• Drive efficiency through procedures, handle special projects, and assist in sales efforts.

Requirements

• 8+ years client/associate experience, 4+ years project management
• Solid technical background, proficient in Excel (VLOOKUP, Pivot Tables)
• Strong communication, leadership, analytical skills, and ability to work in fast-paced environment
• Bachelor’s degree or equivalent

Culture & Benefits

• Remote first, office friendly environment
• Comprehensive health, dental, vision plans
• Retirement savings, professional development opportunities
• Supportive culture with wellbeing initiatives and performance incentives