Senior Client Success Partner (Healthcare SaaS)

TL;DR

Senior Client Success Partner (Healthcare SaaS): Managing client relationships from kickoff to go-live and ensuring ongoing platform adoption with an accent on complex engagement management and cross-functional project planning. Focus on driving measurable business outcomes for hospitals and identifying expansion opportunities within existing accounts.

Location: Remote (United States)

Salary: $140,000 - $160,000 USD

Company

hirify.global is a healthcare transformation company utilizing machine learning and generative AI to optimize hospital operations and patient care.

What you will do

• Lead complex engagements with matrixed technical and operational teams across the client base.
• Own the customer lifecycle from kickoff through go-live and ongoing success.
• Develop quarterly success plans including objectives, timelines, risks, and performance metrics.
• Drive platform engagement by creating action-oriented plans to sustain buy-in from executives and users.
• Identify new workflows and account expansion opportunities to increase value for both the client and company.
• Maintain relationships across all levels, from front-line leadership to executive clinical teams.

Requirements

• 5+ years of professional experience in healthcare consulting or professional services at a workflow-oriented SaaS company.
• Project management experience for complex implementations in provider-side healthcare settings.
• Deep knowledge of provider-side hospital operations.
• Strong quantitative and analytical skills.
• Ability to travel 25-35% nationwide within the US.

Nice to have

• Experience in business development, sales, or account growth.
• Knowledge of acute care patient flow processes and challenges.
• Experience in change management.
• Previous collaboration with product managers and engineering teams.

Culture & Benefits

• Open Paid Time Off and paid parental leave.
• Wellness and technology stipends.
• Employee stock option awards.
• Professional development opportunities and generous employee referral bonuses.