Field Service Tech II (Gaming)

TL;DR

Field Service Tech II (Gaming): Maintaining and servicing hirify.global equipment at retailer locations with an accent on technical repairs, hardware installation, and customer service. Focus on troubleshooting malfunctioning equipment, delivering marketing supplies, and ensuring continuous operation of lottery systems.

Location: NY Statewide, NY, US

Salary: $41,500–$64,700 USD

Company

A global powerhouse in gaming, digital experiences, and fintech solutions, providing thrilling and responsible gaming experiences across 100+ countries.

What you will do

• Maintain, install, and repair hirify.global equipment and communication devices at customer sites.
• Troubleshoot malfunctioning hardware and swap failed components to restore service.
• Manage the transport of replacement parts, tools, and equipment in an organized manner.
• Deliver marketing supplies and consumables while tracking inventory.
• Provide basic training to retailers on equipment operation and maintenance.
• Coordinate with dispatchers to report activity, arrival/departure times, and resolutions.

Requirements

• High school degree or GED equivalent.
• 1–2 years of experience in technical repairs and customer service.
• Valid driver's license and a good driving record.
• Physical ability to climb ladders, lift up to 50 lbs, and work at heights or in inclement weather.
• Must be based in New York State (NY).
• Ability to pass security clearance, background checks, and drug testing.

Culture & Benefits

• Total Rewards program including discretionary bonuses.
• Comprehensive health, dental, vision, life, and disability insurance.
• 401(k) Savings Plan with company contributions.
• Paid time off and wellness programs.
• Tuition reimbursement for professional development.
• Identity theft insurance.