Field Service Technician

TL;DR

Field Service Technician (Gaming Hardware): Install, convert, troubleshoot, repair, and remove gaming machines, signs, and controllers with an accent on routine maintenance, emergency response, and inventory accuracy. Focus on conducting pre-site surveys, reporting service trends, and upholding safety guidelines in casino environments.

Location: Omaha, NE, US (must be authorized to work in the US without sponsorship). Willingness for daily travel in assigned territory, up to 75% travel including regional/national.

Pay Range: $22.00 - $32.00 per hour

Company

World leader in gaming content and technology, delivering technical support for gaming facilities across the US and Canada.

What you will do

• Install, convert, troubleshoot, repair, and remove gaming machines, signs, and controllers.
• Perform routine maintenance and respond to customer calls/emergencies promptly.
• Complete pre-site surveys, follow schedules, and manage parts inventory accurately.
• Support customers with technical inquiries, documentation, and trend reporting.
• Use field service tools for accurate activity reporting and self-direct daily tasks.
• Uphold professionalism, safety guidelines, and high customer service standards.

Requirements

• High school diploma, GED, or equivalent; at least 21 years old.
• Clean, valid driver’s license with insurable record.
• Able to acquire gaming license (company assists with application).
• Willing to travel daily (up to 75%), regional/national up to 30%.
• Authorized to work in US without visa sponsorship.
• Self-starter, organized, proactive; calm in fast-paced environments; effective communicator.
• Physical ability: lift 50+ lbs, push 250 lbs with equipment, climb ladders, good dexterity.

Nice to have

• Experience as slot technician, field service, or diagnostic work.
• Experience with electronics, mechanics, troubleshooting, on-call, and travel.

Culture & Benefits

• People-first culture emphasizing fun, passion, and customer success.
• Comprehensive benefits: health/dental/vision insurance, paid time off, 401(k) with matching.
• Robust hands-on/virtual training program for first 6 months.
• Global career opportunities in gaming entertainment.
• Values: player-focused, talent development, collective brilliance, responsible business.