Customer Operations Engineer (IT-Administration)

TL;DR

Customer Operations Engineer (IT-Administration): Providing professional technical support and installing software solutions at customer sites with an accent on Windows Server administration and system stability. Focus on troubleshooting complex software issues, monitoring performance, and managing the rollout of new releases.

Location: Dresden, Germany (Hybrid/Mobile working)

Company

Global leader in diversified electronics for the semiconductor manufacturing ecosystem.

What you will do

• Serve as the first point of contact for customers, providing professional and solution‑oriented support.
• Perform the installation of software solutions directly at the customer's site.
• Deliver independent remote customer support.
• Monitor software performance and stability, including error analysis and troubleshooting.
• Support the rollout of new software releases, including hotfixes and patches.

Requirements

• Degree in IT or a comparable subject area.
• Experience with the installation, configuration, and administration of Windows Server systems.
• English: Fluency required (written and spoken).
• Location: Must be based in or able to work from Dresden, Germany.

Nice to have

• Experience with SQL servers.
• Experience with container technologies such as Docker or Kubernetes.
• Experience in the installation and administration of Linux systems.
• Knowledge of German language.

Culture & Benefits

• Modern office space in the heart of Dresden with excellent public transport access.
• Flexible working hours and mobile working arrangements.
• Structured onboarding with a dedicated mentor.
• German language courses for international colleagues.
• Lunch vouchers, fresh fruits, and drinks provided.