Senior Manager, Account Management

TL;DR

Senior Manager, Account Management (SaaS): Driving revenue growth, execution quality, and accountability across a team of Account Managers with an accent on expansion strategy, deal support, and performance management. Focus on owning revenue performance, coaching Account Managers, maintaining CRM hygiene, and resolving complex customer issues.

Location: New York (Hybrid)

Salary Range: OTE $140,000–$200,000

Company

hirify.global provides a platform enabling companies to curate and deliver equipment, products, and services to employees globally, streamlining onboarding/offboarding and supporting remote/hybrid work.

What you will do

• Own revenue performance across your pod, partnering with Account Managers to surface, structure, and close expansion opportunities with hands-on deal coaching.
• Manage, coach, and hold Account Managers accountable to revenue targets, activity standards, and customer outcomes through structured 1:1s and performance management.
• Maintain CRM hygiene, pipeline visibility, forecast accuracy, and provide data-backed reporting to senior leadership.
• Serve as escalation point for complex customer issues, collaborating cross-functionally to resolve root causes.
• Drive rollout and adoption of company initiatives, playbooks, and process improvements across the pod.

Requirements

• 2+ years directly managing CSM, Account Management, Sales, or revenue-facing roles
• 7+ years in Account Management, Sales, or revenue-facing roles
• Strong commercial instincts with ability to close and expand accounts
• Experience managing performance and driving team accountability
• High operational rigor with strong reporting and CRM discipline
• Comfortable navigating complex customer environments and cross-functional stakeholders
• Tech-savvy with experience in IT hardware, SaaS, or IT services
• Calm under pressure with strong judgment and escalation skills

Culture & Benefits

• Benefits including 401K, comprehensive medical, dental, and vision health insurance
• Equity in a rapidly growing, early-stage company
• Opportunity to impact company direction and growth in a dynamic, collaborative environment