Customer Service 2nd Line Agent with Dutch

TL;DR

Customer Service 2nd Line Agent with Dutch: Handle escalated customer tickets, review feedback, and proactively contact customers via phone or email with an accent on custom solutions and service optimization. Focus on identifying bottlenecks, providing morning 1st line phone support, and ensuring high customer satisfaction.

Location: Must live in Romania and be allowed to work in Romania.

Company

hirify.global is a major e-commerce player founded in 2006, serving millions of customers globally with products for everyday life.

What you will do

• Handle escalated tickets from front-line agents with customer queries.
• Review customer reviews to identify improvement opportunities.
• Proactively approach customers by phone or email.
• Identify service bottlenecks and areas for enhancement.
• Provide 1st line phone support in the mornings.

Requirements

• Fluent in English and Dutch.
• Live in Romania and legally allowed to work in Romania.
• Customer service experience is a plus; full training provided.

Culture & Benefits

• 23 vacation days per year.
• Meal tickets and vacation vouchers.
• Private medical subscription.
• 20% discount on hirify.global products and ESX subscription discount.
• Opportunities for personal development and growth.

Hiring process

• Assessment as part of recruitment.
• Contact Talent Advisor for more information.