Customer Service Agent - Dutch/German (gn)

TL;DR

Customer Service Agent (Dutch/German): Support customers as the main point of contact for enquiries, ensuring seamless service experience and loyalty with an accent on building relationships and smooth order processing. Focus on handling cross-functional issues, collaborating with suppliers, and shaping team processes for efficiency.

Location: Leipzig (DE), Hybrid

Company

e-Procurement platform connecting B2B and public sector buyers and suppliers across 12 European countries, headquartered in Leipzig, Germany, with over 700 employees.

What you will do

• Build customer relationships by handling queries empathetically and finding personalized solutions
• Collaborate with suppliers to process orders smoothly, including cancellations and scheduling
• Handle enquiries on orders and cross-functional issues for optimal shopping experience
• Contribute to developing team processes to improve efficiency and satisfaction

Requirements

• Language: Fluent Dutch and German; confident daily English communication
• Experience in customer service or customer success
• Proficient in MS Office and digital tools/web-based systems
• Strong communicator, team-oriented, empathetic, with holistic process thinking

Culture & Benefits

• Modern ergonomic office in Leipzig with canteen, public transport links, and hybrid working
• Academy training for career growth and creative freedom
• Workations abroad up to 2 months
• Health and pension support, bike/public transport ticket
• Fair corporate culture, flexible hours, 30+ holidays for work-life balance