Customer Support Agent (Ecommerce)

TL;DR

Customer Support Agent (Ecommerce): Handling customer inquiries via live chat and email to resolve order and account issues with an accent on clarity, empathy, and accuracy. Focus on diagnosing shipping problems, assisting merchants with store setup, and improving platform experience through trend analysis.

Location: Remote (Must have the legal right to work in Latvia)

Salary: 9.98 EUR per hour (approx. 1,597 EUR gross per month)

Company

hirify.global is the engine that powers on-demand commerce at global scale, formed by the merger of Printful, Printify, and Snow Commerce.

What you will do

• Handle customer enquiries via live chat and email with clarity and empathy.
• Diagnose and resolve order, shipping, and account-related issues.
• Guide merchants in setting up stores and optimizing platform usage.
• Identify and flag recurring patterns to address root causes of problems.
• Collaborate with team members to share knowledge and escalate complex cases.

Requirements

• Excellent written and spoken English (clear and structured).
• Legal right to work full-time in Latvia.
• Availability for a rotating shift schedule, including evenings, weekends, and public holidays.
• Strong ownership mindset and a calm approach under pressure.
• Curiosity and a team-oriented mindset.

Nice to have

• Previous experience in Customer Support.
• Familiarity with e-commerce or print-on-demand industries.

Culture & Benefits

• Company-provided laptop and private health insurance.
• Extra paid days off for mental health and birthday celebrations.
• Internal and external learning opportunities, including mentorship and hackathons.
• Employee discounts on platform merchandise.
• Inclusive global team with exciting team-building events.

Hiring process

• Practical task (take-home assignment or live session).
• Introductory chat (30-45 minutes).
• Final interview with the direct manager (60 minutes).