Customer Care Specialist (Dutch Market)

TL;DR

Customer Care Specialist (Dutch Market): Answer incoming requests via phone, email, and chat, assisting customers with questions about electronic reservation book, website, or app with an accent on empathy and tailored solutions. Focus on putting yourself in the customer’s shoes to provide unique and satisfactory experiences.

Location: Based in Barcelona, Spain (hybrid: 2 days home office per week + up to 4 weeks fully remote in summer/December)

Company

Leading restaurant booking platform in Europe connecting diners with restaurants across 11 countries, part of Tripadvisor Group.

What you will do

• Answer incoming requests via phone, email, and chat
• Assist customers with questions about reservation book, website, or app
• Provide suitable answers or solutions tailored to specific customer needs

Requirements

• Based in Barcelona
• Native Dutch and fluent English (additional languages welcome)
• Open-minded with high communication skills
• Care about customer needs and unique experiences
• Knowledge of CRM tools
• Experience in customer support environment

Culture & Benefits

• Awesome, international, multicultural team across 10 European offices
• Permanent contract, competitive salary + bonus
• Lunch vouchers, lifestyle benefits for activities/family/travel
• Health/life/disability insurance fully covered, parental leave (12 weeks paid)
• Learning programs, Calm app access, work/life balance program
• Amazing offices with dining/coffee/leisure, team building events