Customer Support Operator (Ecommerce)

TL;DR

Customer Support Operator (Ecommerce): Providing exceptional support to customers via phone, email, and chat for a large auto parts platform with an accent on problem-solving and professional communication. Focus on resolving customer inquiries, documenting interactions in CRM, and enhancing overall client satisfaction.

Location: Chișinău, Balti office or remote (Moldova)

Company

hirify.global is the largest and fastest growing auto parts ecommerce platform in Europe, operating across 27 countries.

What you will do

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate product information and address concerns with empathy and patience.
• Document all interactions and maintain detailed records in the CRM system.
• Troubleshoot common issues and escalate complex problems to relevant departments.
• Collaborate with team members to resolve issues and monitor customer feedback.
• Meet performance targets regarding response time, resolution rate, and satisfaction metrics.

Requirements

• Fluent English communication skills (written and verbal)
• Proven customer service experience in a corporate or support environment.
• Strong interpersonal skills and a customer-focused mindset.
• Proficiency with computer systems and basic software applications.
• Ability to manage multiple inquiries and prioritize tasks effectively.
• Ability to remain calm and professional under pressure.

Nice to have

• Experience with CRM software or ticketing systems.
• Multilingual capabilities.
• Experience working in remote or distributed team environments.

Culture & Benefits

• International career in a multicultural environment with numerous growth opportunities.
• Access to 650 e-courses focusing on Leadership and soft skills.
• Free company events, activities, and fruit days.
• Free English and German language classes.
• Annual vacation of 28 calendar days plus a day off on your birthday.