Customer Support Specialist (French)

TL;DR

Customer Support Specialist (French): Resolving customer queries and guiding users through features for an e-commerce car parts marketplace with an accent on multi-channel communication and user experience. Focus on identifying customer needs, gathering product feedback, and ensuring high satisfaction during sales and after-sales procedures.

Location: Hybrid (Vilnius, Lithuania)

Salary: €1,700–€2,500 (gross) per month

Company

hirify.global is a fast-scaling e-commerce company transforming the used car parts market through a global marketplace, SaaS, and logistics platform.

What you will do

• Respond to customer inquiries via email and phone in a timely and accurate manner.
• Identify customer needs and guide users through specific product features and functionalities.
• Maintain internal databases regarding technical issues and useful customer discussions.
• Collaborate with Product, Sales, and Marketing teams by sharing customer feedback and feature requests.
• Follow up with customers to ensure technical issues are fully resolved.

Requirements

• Proficient written and spoken French and English language.
• Excellent communication and problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Previous experience in Customer Support (plus).
• Understanding of cars and car parts (advantage).
• Experience with help desk software and remote support tools (advantage).

Culture & Benefits

• Private health insurance and onsite gym.
• Employee stock option plan (ESOP).
• Learning budget for personal and professional growth.
• Commuting perks including covered parking or public transport.
• Everyday snacks, drinks, and top-notch hardware/software.
• Work from anywhere flexibility for up to 30 days per year.