Key Account Manager (SaaS)

TL;DR

Key Account Manager (SaaS): Driving growth and retention for large enterprise accounts within the Norwegian market for B2B mobility solutions with an accent on up-selling and cross-selling SaaS products. Focus on managing the full renewal cycle, optimizing customer experience, and coordinating complex implementations for corporate clients.

Location: Based in Oslo, Norway

Company

hirify.global is a global team transforming urban mobility to create more livable cities through its B2B SaaS solutions.

What you will do

• Drive growth by up-selling and cross-selling tailored B2B SaaS solutions to enterprise customers.
• Act as the primary lead for large enterprise accounts to ensure seamless service delivery.
• Initiate and implement continuous improvements to optimize the customer experience and value proposition.
• Manage the full renewal cycle to prolong agreements and minimize churn at both account and user levels.
• Maintain rigorous data quality within the CRM system to support strategic decision-making.
• Deliver on established KPIs and sales budgets while adhering to internal B2B processes.

Requirements

• Proven experience in B2B Account Management, specifically managing large-scale enterprise accounts.
• Demonstrated ability to meet and exceed sales budgets and KPIs through strategic up-selling.
• Strong project management skills to coordinate complex implementations for corporate clients.
• Experience with CRM systems and advanced spreadsheet tools for data integrity and reporting.
• Solid understanding of commercial contract management and retention strategies to reduce churn.
• Track record of fostering long-term customer loyalty through consultative solution selling.