Implementation Specialist (SaaS)

TL;DR

Implementation Specialist (SaaS): Managing the onboarding and integration process for global customers with an accent on project planning and CRM customization. Focus on translating complex requirements into simple solutions and driving successful product adoption from discovery to sign-off.

Location: Skopje (Working hours: 3:30pm - 11:30pm CEST)

Company

hirify.global is a leading provider of European B2B data and sales intelligence, helping businesses discover and engage with qualified decision-makers.

What you will do

• Manage the end-to-end implementation process from discovery to sign-off, including timelines and milestones.
• Collaborate with clients post-sales to understand requirements and define project plans for customizing products.
• Act as a customer advocate, ensuring the product meets specific use cases and relaying feedback to the Product Team.
• Customize hirify.global products based on individual client needs and specifications.
• Track and monitor progress against KPIs, including timeliness and customer satisfaction.
• Identify and mitigate risks throughout the implementation process, escalating issues as needed.

Requirements

• At least 1 year of experience in a customer-facing role.
• Strong verbal and written English communication skills.
• Solid understanding of CRMs and their value in business operations.
• Ability to translate complex concepts for both technical and non-technical audiences.
• Experience working with international clients and diverse cross-functional teams.
• Proficiency with IT tools and the Microsoft Office suite.

Nice to have

• Experience with CRMs such as Salesforce, HubSpot, or Dynamics365.
• Familiarity with ticket support systems like Intercom, Zendesk, or Jira.
• Ability to create clear documentation, process guides, and knowledge base articles.
• Experience in B2B or SaaS/DaaS environments.
• Fluency in French or German.

Culture & Benefits

• Inclusive community focused on supporting, challenging, and inspiring each other.
• Impact-driven environment where results are celebrated regardless of source.
• Commitment to diversity and fostering an inclusive workplace for underrepresented groups in tech.
• Values centered on owning outcomes and deeply understanding customer needs.