Account Director (Strategic Customers) (SaaS)

TL;DR

Account Director (Strategic Customers) (SaaS): Managing overall customer relationships and commercial engagement for strategic accounts with an accent on driving NRR and reducing churn. Focus on expanding ACV through networking within customer businesses and negotiating commercial renewal agreements.

Location: Hybrid working pattern including regular trips to the Manchester office (full week for initial training, then up to twice per month).

Company

hirify.global is a Manchester-based SaaS company providing a product intelligence platform that empowers manufacturers and retailers to understand consumer data and streamline product development.

What you will do

• Own the overall customer relationship and drive commercial engagement with economic buyers.
• Translate customer business objectives into contracts that deliver value to both the client and the company.
• Lead Quarterly Business Reviews (QBRs) to demonstrate success and leverage commercial opportunities.
• Prepare and negotiate commercial renewal agreements to increase Total Contract Value (TCV).
• Develop account plans and maintain P&L responsibility for the assigned book of business.
• Utilize CRM systems to ensure data-driven decision-making and maintain pipeline visibility.

Requirements

• Proven experience growing commercial contracts within Enterprise customers.
• Background as an Account Manager in B2B SaaS.
• Expertise in managing large, complex customer portfolios and closing commercial opportunities.
• Strong commercial acumen, numerical skills, and ability to deliver against targets.
• Proficiency in Excel for data manipulation and visualization.
• Must be based in the UK and able to travel to Manchester regularly.

Culture & Benefits

• Hybrid working model with flexibility.
• Company-paid medical cashplan and Life Assurance.
• Enhanced annual leave and parental leave.
• Ability to work from anywhere for up to 4 weeks per year.
• Access to well-being support and Employee Assistance Programmes.
• Perks including a day off on your birthday and a volunteering day.

Hiring process

• Introductory dialogue to evaluate mutual career fit and growth plans.
• Interviews with the Line Manager and potential team members.
• Live task to showcase practical skills.
• On-site visit to the Manchester HQ.