Associate Account Executive - Puppet EMEA (AP) (SaaS)

TL;DR

Associate Account Executive (SaaS): Managing and growing an existing commercial customer base for Puppet with an accent on expansion, renewals, and customer value realization. Focus on identifying upsell opportunities, building relationships with technical stakeholders, and ensuring long-term customer success.

Location: Hybrid (London, UK)

Company

hirify.global provides DevOps solutions trusted by over 75% of the Fortune 100 globally.

What you will do

• Manage and support a portfolio of existing Puppet customers to drive growth and retention.
• Identify upsell and cross-sell opportunities, including license expansion and product adoption.
• Build and maintain relationships with technical stakeholders, economic buyers, and procurement contacts.
• Conduct business reviews ahead of renewals to validate value and identify potential risks.
• Support opportunity progression, quoting, and contract execution using Salesforce.
• Collaborate with Customer Success, Sales Engineering, Product, and Finance teams to ensure positive outcomes.

Requirements

• 2–4 years of experience in sales, account management, or customer success.
• Experience with software, SaaS, or cloud solutions.
• Strong understanding of account expansion, renewals, and customer lifecycle management.
• Proficiency with CRM tools, specifically Salesforce.
• Ability to engage effectively with both technical and business stakeholders.
• Must be based in London, UK (Hybrid work format).

Culture & Benefits

• Collaborative environment of experts and problem solvers.
• Combines start-up rewards with the security of an established, privately held profitable company.
• Commitment to fostering belonging, creativity, and wellness.
• Opportunities to work with and learn from industry leaders in the DevOps space.