Account Manager (HR Tech)

TL;DR

Account Manager (SaaS/HR Tech): Managing and growing a regional portfolio of Mid-Market customers to drive adoption and expansion with an accent on strategic positioning and revenue growth. Focus on identifying upsell and cross-sell opportunities, utilizing AI-driven tools for scale, and collaborating with CSMs to ensure long-term retention.

Location: Must be based in the London Area and willing to work in the London office 2 days a week

Company

hirify.global provides an intuitive, data-driven HR platform designed to help mid-size businesses connect, engage, develop, and retain top talent globally.

What you will do

• Manage an assigned portfolio of Mid-Market customers as a trusted commercial partner to uncover expansion opportunities.
• Proactively identify and manage upsell opportunities, recommending modules that align with evolving business needs.
• Utilize AI-driven tools such as Gong Engage and LinkedIn Sales Navigator to prioritize outreach and automate engagement.
• Collaborate with CSMs and Renewal Managers to support retention objectives and value positioning.
• Partner with Legal, Finance, Product, and Marketing teams to support commercial motions and advocate for customer feedback.
• Analyze usage trends and product adoption via Salesforce to inform account strategy and forecasting.

Requirements

• 3+ years of experience in SaaS account management, new business, or customer growth.
• Proven track record of achieving upsell or new business targets within the Mid-Market segment.
• Proficiency with Salesforce and modern sales tools like Gong and Sales Navigator.
• Must be based in the London Area and committed to a hybrid schedule (2 days in office).
• Strong commercial mindset and familiarity with consultative selling methodologies (e.g., MEDDPICC).
• Excellent communication and stakeholder management skills.

Nice to have

• Experience specifically within the HR tech industry.

Culture & Benefits

• Hybrid work model from day 1 with a home office setup allowance.
• Competitive compensation including pre-IPO equity and a company share options plan.
• Comprehensive wellness perks: health insurance cash allowance, vision allowance, and Headspace subscription.
• Temporary remote work from anywhere in the world for up to 2 months per year (after 6 months of employment).
• Unique time-off policies including Bob balance days for quarterly long weekends and Social Impact days for volunteering.
• Additional perks: pension scheme auto-enrolment, birthday leave with a gift, and a $2,500 employee referral program.