Customer Care Coordinator (Utilities)

TL;DR

Customer Care Coordinator (Utilities): Coordinating commercial execution of power distribution utility accounts with an accent on contract execution, tender support, and customer service delivery. Focus on managing tenders, ensuring accurate SAP setup, and resolving complex commercial issues to support profitable growth.

Location: Based in Liverpool, NSW, Australia

Company

hirify.global is the world’s leading cable solutions provider, supporting the global energy transition and digital transformation.

What you will do

• Own the day-to-day commercial execution of assigned utility and key customer accounts.
• Coordinate customer enquiries, quotations, tenders, contracts, and sales orders.
• Support tender management activities, including submission coordination and pricing inputs.
• Translate contractual requirements into accurate SAP setup, including pricing and escalation mechanisms.
• Proactively manage and resolve blocked orders, pricing queries, and customer complaints.
• Maintain strong working relationships with customers, External Sales, and internal stakeholders.

Requirements

• Experience in customer account coordination, contract administration, or customer care.
• Background in a technical, industrial, or utilities environment.
• Strong Excel skills for pricing analysis, reporting, and contract support.
• Experience using ERP systems, specifically SAP.
• Proven ability to prioritize issues, manage risk, and take ownership of resolutions.

Culture & Benefits

• Global organization with a strong local presence and a focus on sustainability.
• Structured development, mentoring, and career growth opportunities.
• Inclusive culture that prioritizes talent and diversity.
• Flexible work practices and an employee share scheme.
• Free onsite parking.