Resident Liaison Officer

TL;DR

Resident Liaison Officer: Acting as the key point of contact for residents and coordinating clear communication throughout property works with an accent on customer engagement, expectation management, and aftercare. Focus on handling potentially challenging situations with empathy and professionalism while keeping residents informed of changes and updates.

Location: Thame, Swanley, Hertford, London, United Kingdom

Company

hirify.global delivers critical utility and social infrastructure projects across the UK.

What you will do

• Engage with residents through newsletters, meetings, visits, and open days.
• Keep residents informed about works, processes, and any changes or updates.
• Provide customer care and aftercare to ensure works are completed to a high standard.
• Manage expectations and communication between residents, clients, and operations teams.
• Handle challenging situations with empathy, professionalism, and resilience.

Requirements

• Full UK driving licence and access to a car are essential.
• Strong customer-facing communication skills and the ability to build trust with residents.
• Professional, empathetic approach to managing expectations and aftercare.
• Resilience and confidence handling potentially challenging situations.

Culture & Benefits

• Permanent, full-time role.
• Opportunity to make a real difference to residents’ lives through property services.
• Support for career development within property services.

Hiring process

• Apply for the role via the application link provided in the posting.