SMB Account Manager (SaaS)

TL;DR

SMB Account Manager (SaaS): Managing a portfolio of high-end SMB accounts to drive customer satisfaction and growth with an accent on relationship building and account optimization. Focus on leveraging data analytics for business reviews, identifying up-selling opportunities, and solving complex account issues to maximize product usage.

Location: Must be based within commuting distance of the Chicago hub (Hybrid: 3 days in-person)

Salary: $72,000 – $95,000

Company

Intelligent platform for travel and spend management automating bookings, expenses, and invoice processing.

What you will do

• Manage a portfolio of high-end SMB customers and foster deep engagement with key decision-makers.
• Analyze customer business needs to maximize their usage of the AmTrav platform.
• Identify and execute growth opportunities through up-selling and cross-selling.
• Conduct regular business reviews and presentations using data analytics for senior stakeholders.
• Collaborate cross-functionally with internal teams to ensure smooth product integration and rollouts.
• Develop long-term strategies to solve recurring account problems.

Requirements

• 1-3 years of experience in a professional client relationship role.
• Must be based within commuting distance of the Chicago office.
• Strong presentation, communication, and relationship-building skills.
• Ability to analyze and translate complex data into actionable insights for customers.
• Result-oriented mindset with a focus on customer satisfaction.

Nice to have

• Experience with Concur.

Culture & Benefits

• IRL-first culture with 3 days of in-person collaboration per week.
• Compensation includes a combination of base salary and stock options.
• Global, diverse environment with a "one team" mentality.
• Focus on ownership, curiosity, and delivering a 7-star customer experience.
• Potential relocation assistance for eligible candidates.