Manager, Customer Success (SaaS/HR Tech)

Location: United Kingdom; hybrid working

Company

hirify.global provides a data-driven HRIS platform for mid-size and multinational businesses, helping them connect, engage, develop, and retain employees.

What you will do

• Manage, mentor, enable, and lead a team of customer success managers.
• Build account-specific success plans, business reviews, account documentation, and reference programs.
• Help customers achieve business goals, adopt best practices, and manage workplace change.
• Act as the customer advocate while collaborating with product, development, marketing, and sales.
• Protect existing revenue, identify expansion opportunities, and drive renewals and upsells.
• Assess customer health, mitigate risks, prevent churn, and deliver retention, expansion, and advocacy KPIs.

Requirements

• Experience hiring, mentoring, and developing diverse customer success teams.
• Experience building and scaling customer success processes, structures, and strategies in a SaaS environment.
• Experience with mid-market and enterprise customers, renewals, upsells, and stakeholder engagement, including C-suite communication.
• Strong understanding of SaaS products; HR technology, including ATS, HRIS, payroll, and AI or automation implementation, is valuable.
• Proficiency with customer analytics and business tools such as Gainsight, Tableau, Salesforce, Slack, and Teams.
• Fluent English required; German, French, and Spanish are additional advantages. EMEA market expertise, including GDPR and labor-law compliance, is expected.

Culture & Benefits

• Hybrid working from the first day, with a work-from-home allowance.
• Temporary remote work from anywhere in the world for up to two months after six months of employment.
• Competitive compensation, pre-IPO equity, company share options, pension auto-enrollment, and wellbeing allowances.
• Private medical and dental support, annual vision allowance, wellness benefits, and travel support.
• Quarterly company-wide long weekends, social impact days, birthdays off, and local and virtual team events.